Welcome to Qbuy Online Shopping Store!
At Qbuy, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and our procedures for handling returns and refunds.
We accept returns and issue refunds for eligible products that are returned within 7 days of delivery, provided the items are unused, in their original packaging, and in resalable condition. Certain items such as perishable goods, personal care products, and customized items may not be eligible for a refund unless they arrive damaged or defective.
To initiate a return or refund, please contact our customer support team at support email/contact form with your order number, reason for return, and relevant photos if the item is damaged or incorrect. Once your return is approved, we will provide instructions for returning the product.
Refunds will be processed after we receive and inspect the returned item. Approved refunds will be credited to your original method of payment within 5–10 business days, depending on your bank or payment provider. Please note that shipping fees are non-refundable unless the return is due to our error.
We reserve the right to deny refund requests that do not meet our policy criteria. If you have any questions or concerns about your order, feel free to reach out to our support team — we’re here to help.